Speed Guarantee: Requires Sky Broadband. If the download speed to your hub drops below your guaranteed minimum download speed for three consecutive days or more, you will have the right to leave your Sky Broadband and Talk contracts without incurring early termination charges. You can also upgrade your broadband product without any upfront fees.
This applies anytime within your minimum term. Total loss of service and Major Service Outages do not count towards three-day periods, such as if your broadband stops working completely, or you can’t use the internet on any of your devices and it’s not a WiFi problem. Speed checks must be done using sky.com/servicechecker, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.
Sky fibre customers can also claim money back under this speed guarantee by calling Sky. You must be within your minimum term and can claim once within it. Money back will be one month’s Sky Broadband subscription, minus any discounts or offers, credited to your Sky account. This excludes Sky Talk and any Add-Ons like McAfee, Broadband Boost or WiFi Max.
Sky Broadband Full Fibre 100: Available to 40% of UK homes. Average download speed: 100Mbps. Subject to status. See sky.com for more details, usage policies and to check your speeds. General: Separate contracts apply to Sky Broadband Full Fibre 100 and Sky Talk. Non-standard set up may cost extra. Prices may vary if you live in a flat. You must get consent required (e.g., landlord’s). UK, Channel Islands, and Isle of Man residential customer only. Sky Hub is loaned to you at no cost. It must be returned at the end of the broadband subscription. Safe switching, no engineer required for most customers. Excludes customers who need a new phone or fibre installation at their property. Correct at 27/09/2023. Further terms apply.
Sky Broadband Gigafast: Subject to status. Speeds vary by location. Sky Broadband Gigafast is available to 40% of UK homes. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Sky Talk provided as Internet Calls as standard and uses your broadband connection to make calls. Average speeds: 900Mbps (download) and 90Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment.
Gigafast is 25 x faster than our standard fibre claim: Comparison of average download speed of Sky Broadband Gigafast (900Mbps) vs Sky Broadband Superfast 35 (36Mbps).
Sky Broadband Ultrafast: Subject to status. Speeds vary by location. Sky Broadband Ultrafast is available to 47% of UK homes. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Talk service uses your broadband connection to make calls. Average speeds: 145Mbps (download) and 27Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment.
Sky Broadband Superfast 35: Sky fibre areas only. Speeds vary by location. Average speeds: 36Mbps (download) and 9Mbps (upload)
Sky Broadband Ultrafast Plus: Subject to status. Speeds vary by location. Sky Broadband Ultrafast Plus is available to 40% of UK homes. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Sky Talk provided as Internet Calls as standard and uses your broadband connection to make calls. Average speeds: 500Mbps (download) and 60Mbps (upload). Average download speed: shown for fixed line connection to your Hub; excludes WiFi performance which varies by device and home environment.
Ultrafast Plus is 10 x faster than standard fibre claim: comparison: average download speed of: Sky Broadband Ultrafast Plus (500Mbps) vs standard Fibre (46.8Mbps; Ofcom UK Home Broadband Report, published 13 May 2021). Fibre to the Cabinet broadband (FTTC) is the standard fibre service available to the majority of the UK (circa. 96%; Connected Nations 2020: UK report (ofcom.org.uk), published 17 December 2020)
Sky Broadband and Talk: New 24 month minimum terms for Sky Broadband, Sky Talk and Sky Broadband Boost (except when Sky Broadband Essential Plus is taken and Sky Broadband Boost is included). Separate contracts apply for Sky Broadband and Sky Talk. Set-up fee £0 (usually £19.95). Prices may change during your contract. Standard prices apply after 24 months, currently £35pm for Sky Broadband Essential Plus; £35.50pm for Sky Broadband Superfast 35; £35.50pm for Sky Broadband Superfast; £40pm for Sky Broadband Ultrafast; £50pm for Sky Broadband Ultrafast Plus; £60pm for Sky Broadband Gigafast; £0-£14pm Sky Talk; and £5pm for Sky Broadband Boost (unless Sky Broadband Essential Plus taken). Sky Broadband Ultrafast and Ultrafast Plus: Available to 32% and 24% of UK homes respectively. Sky Broadband Gigafast available to 24% of UK homes. Not available to customers without a mobile signal at home or reliant on their landline for emergency services. Sky Talk provided as Internet Calls as standard and uses your broadband connection to make calls. Speeds vary significantly by location External factors such as internet congestion and home wiring can affect speed. Wi-Fi speeds vary by device and home entertainment. No traffic management policy for Sky Broadband. See sky.com for more details and our Usage Policies.
Sky Broadband Boost: Available as optional add on to Sky Broadband Superfast 35, Superfast, Ultrafast, Ultrafast Plus or Gigafast customers only. Remote line monitoring may involve up to 90 second daily outage. Lines are monitored for instability and speed degradation. Sky Mobile customers will receive 2GB of data credited to their Sky Piggybank for each full outage of 30 mins or longer capped at three credits per calendar month and 24 credits in any 24 month period (allow 24 hours for credit to be applied). Customers with Sky Broadband Boost must claim under Sky Broadband Boost for Wifi Guarantee and cannot claim under Wall to Wall WiFi Guarantee.
WiFi Guarantee: Requires Sky Broadband: Superfast 35 / Superfast / Ultrafast / Ultrafast Plus / Gigafast & Boost. Sky Fibre areas. Min. 3Mb/s or money back. Claim any time during 24 month min. term. Refund on Boost subscription paid during current min. term up to date of claim. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/boostwifi. Not available with Sky Broadband Essential Plus.
Speed Guarantee: Requires Sky Broadband. If the download speed to your hub drops below your guaranteed minimum download speed for three consecutive days or more, you will have the right to leave your Sky Broadband and Talk contracts without incurring early termination charges. You can also upgrade your broadband product without any upfront fees.
This applies anytime within your minimum term. Total loss of service and Major Service Outages do not count towards three-day periods, such as if your broadband stops working completely, or you can’t use the internet on any of your devices and it’s not a WiFi problem. Speed checks must be done using sky.com/servicechecker, the MySky app or by speaking to one of our service advisors. See sky.com for more details, usage policies and to check your speeds.
For Sky fibre customers you can also claim money back under this speed guarantee by calling Sky. You must be within your minimum term and can claim once within it. Money back will be one month’s Sky Broadband subscription, minus any discounts or offers, credited to your Sky account. This excludes Sky Talk and any Add-Ons like McAfee, Broadband Boost or WiFi Max.
Gigafast is 25 x faster than our standard fibre claim: Comparison of average download speed of Sky Broadband Gigafast (900Mbps) vs Sky Broadband Superfast 35 (36Mbps).
Sky Broadband Superfast: Available in Sky Fibre Areas only. Average download speed: 61Mb/s. Average upload speed: 16Mb/s. Speeds vary by location. You will receive the fastest Sky Fibre service available in your area.
